Remote Support
Need help with your SWF application? Connect in seconds and we'll resolve the issue together.
Download Support ToolSmall download, no installation. You'll get a code to share with us.
How It Works
Three steps. Under a minute. No technical knowledge required.
Download & Run
Click the button below to download our support tool. Run it — no installation needed.
Share Your Code
The tool shows a Session ID. Read it to us over the phone or send it via email.
We Connect
We enter your code and connect securely. We resolve the issue together in real time.
Your Privacy Matters
Unlike TeamViewer, AnyDesk, or other cloud-based tools, our support platform is entirely self-hosted on our own UK infrastructure. Your data never touches third-party servers.
- Self-hosted — runs on our own servers, not in the cloud
- Encrypted — all connections use TLS encryption
- No background access — you control when we connect
- Nothing installed — the support tool doesn't persist after the session
Common Questions
Do I need to install anything permanently?
No. The support tool runs once and does not install itself. When the session ends, it's gone.
Is my data safe?
Yes. Our support server is self-hosted in the UK — your data never passes through third-party cloud services. The connection is encrypted throughout.
Can you access my computer without me knowing?
No. You must run the tool, share your Session ID with us, and approve the connection. You can close it at any time.
What operating systems are supported?
Windows, macOS, and Linux are all supported.
What is the Session ID?
It's a one-time code that appears when you run the support tool. You read it to us over the phone or send it by email — it lets us connect to your specific session.
Ready to Connect?
Click the button to open our support portal. If you need to arrange a session first, get in touch.
Download Support Tool