IT Services, West Sussex
Weald Computers
Helpdesk System with Accounts Integration
Delivered
The Challenge
Needed a helpdesk system to control and monitor customer support calls, with seamless integration into their existing accounts software for customer records.
The Solution
Custom helpdesk application with call listing, call detail management, and accounts software connectivity.
Results
- Replaced ad-hoc call logging with structured ticket management
- Seamless integration with existing accounts software — no duplicate customer data entry
Technology Stack
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